Your garments are plant-dyed. Will every piece look exactly the same?
No. Each piece is hand-dyed in small batches using natural plant pigments. Slight variations in tone, texture, and pattern are natural characteristics of the process and make every garment unique.
What materials do you use?
We work primarily with natural fibers such as cotton, linen, ramie, wool and silk, carefully selected for their comfort, breathability, and ability to absorb natural dyes beautifully.
How are your colors made?
All colors come from botanical sources through traditional plant-dyeing methods. We often work with materials such as indigo, persimmon, and pomegranate peel to create rich, earthy tones that vary subtly from batch to batch.
Will the color fade or change over time?
Yes. Natural dyes mature gently with wear and washing. Slight fading is a natural process that reflects the material’s life and interaction with you.
Will the color transfer onto other fabrics?
Natural dyes are thoroughly rinsed and stabilized during our dyeing process. However, we recommend washing darker pieces separately for the first few washes to prevent possible color transfer.
How should I care for my item?
We recommend hand washing in cold water with a mild detergent, drying in the shade, and avoiding bleach or harsh chemicals. For more detailed instructions, please visit our Care +Cleaning page.
Can I machine wash?
If machine washing is necessary, use a gentle cycle with cold water and place the garment in a laundry bag. Avoid tumble drying.
How should I dry the garment?
Lay flat or hang to dry in the shade. Avoid prolonged exposure to direct sunlight.
Are plant dyes safe for skin?
Our dyes are derived from botanical sources and do not contain synthetic dye chemicals. However, individuals with very sensitive skin may wish to test new garments before extended wear.
How do I choose the right size?
Please refer to our Size Guide for detailed measurements. If you are unsure about sizing, feel free to contact us and we will be happy to help.
Are your products mass-produced?
No. All pieces are produced in small batches using traditional hand-dyeing techniques. This approach allows us to maintain quality while minimizing waste.
Do you restock sold-out items?
Most pieces are produced in limited quantities and may not be restocked. However, similar styles or new colors may appear in future collections.
How long will my order take to arrive?
Most orders are processed within 1–3 business days. Domestic shipping typically takes 3–5 business days, while international shipping usually takes 6–12 business days, depending on your location and the carrier. Delivery times are estimates and may be affected by customs, carrier operations, weather, or other unforeseen circumstances.
How much does shipping cost?
Shipping rates are calculated at checkout based on your shipping address and order weight. Orders over $300 qualify for free standard shipping within the United States. International shipping rates vary by destination.
Can I track my order?
Yes! You will receive a confirmation email with tracking information once your order has shipped.
Do you ship internationally?
Yes, we ship internationally. International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. If your country or region is not available at checkout, contact us at customer@sheeshoowoo.com for assistance.
What happens if my package is lost or damaged?
In rare cases of lost or damaged packages, we will assist you in contacting the carrier and filing a claim. Adding shipping protection at checkout is recommended for extra coverage. Original shipping fees are non-refundable, and additional charges may apply for reshipment.
What payment methods do you accept?
We accept debit cards, credit cards, PayPal, and Apple Pay.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within a short time window before processing begins.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns for store credit or exchanges within 14 days of delivery. To be eligible for a return or exchange, items must be in their original condition; unworn, unwashed, and with all original tags and packaging intact.
How long does it take to receive store credit?
Store credit will be issued after the returned item has been received and inspected.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Do you offer custom dye colors or sizing?
At the moment, we do not offer custom orders. However, this is something we are actively working toward and hope to introduce in the future. Please stay connected with us for updates as we continue to grow.
Do you offer wholesale?
Wholesale inquiries are welcome. Please email us for more information.
Are your dyes environmentally friendly?
Yes. We use plant-based dyes and low-impact processes to minimize environmental impact.
How do you reduce waste?
Small-batch production helps prevent overproduction and material waste.
